Thursday, December 07, 2006

MARK'S WORK WEARHOUSE!!!

Can you say FABULOUS!!!

Here's the skinny - AUNTY DEBBIE and Grandma together purchased a Gift Card for Aunty Debbie's young nephew in Toronto... SAID NEPHEW who Aunty and Grandma LOVE, lost his wallet on the way home from work one evening.


Aunty Debbie was not informed of said loss until she visited during her recent trip to the Toronto International Film Festival for our client Monique Phillips in THE LAST KISS, WORLD PREMIERE, immediately followed by Translucent's promotion of our client Darryl Flatman, who's recent MOW was airing on CBC, and we were doing our usual harrassment of the media on our client's behalf.

While we all sat in sorrow (well I DID)...I went - WAIT!!! I THINK THAT WHEN WE PURCHASED THE CARD - the clerk mentioned that it was replaceable in the event it was lost or stolen. Well my nephew said - WHY WOULD THEY DO THAT??? I said - WELL THAT"S WHY WE GOT IT IN THE FIRSTPLACE...because we had to mail it from Vancouver to Toronto, we didn't want it to get lost or stolen - and there you have it!!!

I immediately went to the web-site to find out how to process the replacement and the CUSTOMER SERVICE AGENT DIANE, helped me tremendously. She informed me what I needed to do, and when I returned to Vancouver and found the receipt - I simply went to the nearest Mark's Work Wearhouse and GOT the replacement in less than 5 minutes!!!

NOW THAT'S SERVICE!!!


Heather Macdonald, the Marketing Co-ordinator at Mark's Work Wearhouse Corporate Offices states "At Mark's Work Wearhouse our customers come first and we carry this attitude into every aspect of our business. The ability to track and monitor each and every gift card purchased at any of our Canadian stores gives us the ultimate power to protect our customers and their purchases, and in certain circumstances replace gift cards that are lost or stolen."

So - Do like the TEAM at TRANSLUCENT - PROTECT YOUR INVESTMENTS!!! TELL THEM WE SENT YOU!!!

Mailed off the NEW GIFT CARD and EVERYONE LIVED HAPPYILY EVER AFTER!!!